Terms and Conditions

All services (as defined below) offered by Shutto Logistics, LLC and its affiliates (“Shutto”) are subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: [terms website link]. Shutto’s services (the “Services”) consist of arranging and providing transportation reservation services over the phone, via websites, and through mobile applications on behalf of its drivers who are employees of Shutto providing transportation services (each a “Driver”) to individual users and payment collection services of fees and expenses from users for the Services on behalf of such Drivers. Your decision to enter into a reservation or to accept transportation services from a Driver is at your sole discretion. Shutto is the transportation service provider hereunder and, except as expressly stated in these Terms, no joint venture or partnership exists between or among you and Shutto as a result of these Terms or use of the Services. By agreeing to these terms of service, you also confirm that you understand how our Service works.

Reservations

• Reservations for transportation to and from the airport are valid only for the time and date specified. Shutto is not responsible for unused reservation or costs incurred as a result of customer error.
• When changing the pickup or drop off location of a reservation, rates are subject to change and additional charges may apply. [For reservations to the airport, the Driver guarantees the customer will arrive at the airport in time to make his or her flight when booking based on the pre-set times recommended by the company’s reservation system].
• If the customer selects pickup times outside those recommended automatically during the reservation process, they do so at their own risk (AOR) and are no longer eligible for a refund of the fare for time delays outside of the 15-minute window pickup, or for reimbursement of any resulting costs.
• The Driver vehicle should arrive within the 15-minute window selected at the time of booking. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the beginning of the 15-minute window and remain for the full designated 15-minute pickup window. Failure to do so may inhibit the Driver’s ability to provide service and may result in possible forfeiture of fare.
• For all services offered, the customer must include the “Day of Travel” phone number in the event the Driver calls for assistance during the pickup process. Drivers are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. Customer may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup.
• Advance reservations do not guarantee that a vehicle will be waiting for the customer at the curb at time of arrival. Vehicles are assigned to passengers upon online check-in.
• Wait times for pick-up from the airport terminal can vary. Please note that if you book a reservation from the airport, this does not mean a vehicle will be waiting for you when you arrive. Due to security considerations, most airports do not allow Drivers to have vehicles lined up at the curb. However, Drivers have vehicles waiting close by in a “holding lot” near the airport, just minutes away.
• A vehicle or an alternative vehicle may not always be available, since in any given area or at any given time there are not an unlimited number of vehicles to service customer demand during low peak hours, so a customer may incur an extended wait time during those situations.
• Reservation abandonment occurs when the Driver cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time period, so as not to jeopardize pick-up of other shared-ride passengers.

Rates

• Reservations to or from the airport are quoted a flat rate at the time of booking which is guaranteed so long as the reservation is not changed. Extra stops are not available for this service.
• Charter options include point to point or hourly transportation. Point-to-point reservations, where available, require a minimum charge plus distance-traveled charge and advance reservations.
• Customers who wish to add an additional stop must purchase a minimum [2-hour charter service].
• Hourly charters require a two-hour minimum reservation and at least one-hour advance notice. Hourly charter reservations should be made in advance to ensure availability.

Payments

• You agree that use of the Services may result in charges to you not only for the Services but also for the transportation services you receive from Drivers. Shutto will receive or enable the payment of such charges through the Services as described in these Terms. Shutto may use the proceeds from payment of the charges for any purpose.
• Customers must pay at the time of booking to secure advance reservations. Any charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy below.
• Drivers and Shutto staff reserve the right to request personal identification from customers with fares exceeding $200. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.
• [Company-issued vouchers serve as a form of payment and the original voucher must be presented to the Driver in the vehicle, at time of payment. Additional payment may be required to cover the cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will not be returned. Vouchers provided by Shutto are only valid for one year from date of issue or marked expiration date, whichever comes first. Expired vouchers will not be reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or refunded if lost or stolen. Company-issued vouchers serve only as a form of payment and do not constitute a reservation. Customers must still schedule a reservation in advance to ensure pick-up.]
• [Shutto permits a variety of partners to re-sell its Services, including travel agents, travel aggregators, and transportation aggregators. For third party providers, terms and conditions for services and vouchers will be established by the provider, but shall not supersede the Terms established herein by Shutto. It is the customer’s responsibility to ensure that the terms of any services purchased match the service for which they intend to use it, prior to any posted expiration dates. Expired vouchers cannot be redeemed as a form of payment. Refunds, changes to reservations, and billing issues on reservations made through third party travel partners and agents must be directed to the third-party provider or agent firm for assistance.]
• [Fare Tickets are tickets distributed by Drivers or computerized kiosks]. They can only be redeemed using the original issued ticket and cannot be redeemed through facsimile or scanned image. Fare tickets that have been purchased are non-refundable if not redeemed within 30 days.
• Phone and web-based reservations have the option to receive an email confirmation with complete reservation and payment details.
• Shutto cannot guarantee the generation of receipts after the fact.

Cancellations

• Customers can cancel a reservation at any time up to 24 hours before the scheduled pickup for a full fare refund using the website, mobile website, and the official mobile apps. For reservations made via phone, the booking fee is non-refundable. Cancellations can also be made by calling [insert phone number].
• Shutto will not provide a refund if the reservation is cancelled or changed less than 2 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within two hours of pickup time.
• Failure to contact Shutto with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.

Luggage and Personal Items

• Customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the Driver vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.
• Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip with the Driver.
• For shared reservations, each passenger is allotted the following on board the Driver vehicle: [2 checked luggage pieces, such as standard suitcases and large duffel bags weighing 50 pounds or less each; and 2 carry-on items, such as purses, laptop cases, briefcases, small suitcases, and backpacks.] Larger items will be stowed in the rear storage area of the Driver vehicle for the safety of all passengers.
• Normal wear and tear to personal items is typical of the handling process during transportation by Drivers. Transporting large items, such as luggage, may result in scratches, dings, and nicks.
• Shutto and Drivers are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items. It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the Driver’s transportation service.
• Customer must report significant damage to any personal items during use of the Driver’s transportation service immediately to the Driver. [In the event the Driver determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed $250.00 per passenger unless local regulations deem otherwise. The Driver reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.]
• Passengers are responsible for their own luggage and any items placed by themselves or the Driver in the vehicle. Neither Shutto nor Drivers assume liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.
• Shutto and Drivers are also not liable for lost items left behind in the vehicle by a customer. However, Drivers do want to help customers reunite with lost items whenever possible. If an item is lost, the customer immediately contacts the Driver. Returning left behind or found items may incur delivery and/or shipping charges to the recipient.

Safety

• Seatbelts are provided for customer safety. Customers must wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law.
• Drivers reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.
• Driver vehicles may have safety bars installed for your safety. Please use the safety bar when boarding and exiting the vehicle.
• Safety cameras have been installed in many Driver vehicles for Driver and customer safety. The camera will initiate recording with any sudden swerve or stop and can be turned on manually to protect the Driver. Customers may be recorded as a result.
• Driver vehicles seat [3-10 passengers] depending on the city vehicle profile. Oversized or excess luggage may require a larger or private vehicle at an additional cost.
• Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.
• Smoking is not permitted in any Driver vehicles.

Miscellaneous

• In compliance with federal regulations, we provide reservations with Drivers who offer accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals.
• Drivers welcome the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit: the Insurance Institute for Highway Safety website.
• State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies.
• Drivers reserve the right to refuse service to parties out of compliance with state law. Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Drivers may refuse service if a child is not old enough to ride alone and is without an adult or guardian.
• Pets are permitted with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive vehicle. All pets must be properly secured within the carrier at all times. Service animals are permitted on vehicles. Please be mindful of the vehicle size while booking rides with a service animal.
• Each customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Shutto is not responsible for mistakes made by customers while using the Service, its official websites, or mobile applications. Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. [Additionally, Shutto will provide automated reminder phone calls/text messages the day before pickup, allowing the customer time to cancel or make any changes two hours or more in advance of the reservation, as required by the Cancellation Policy outlined above.]
• Shutto and Drivers are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, Shutto reserves the right to cancel and refund reservations in advance of the scheduled pickup. Unlike direct transportation, shared ride travel typically takes longer as customers wait for fellow passengers to load or unload. In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions. Because of these variables, Shutto and Drivers cannot provide an exact travel time. At times there may be delays and changes to normal operations due to severe weather and traffic incidences. [Whenever possible, Shutto will post information to website, blog, or other forms of communication, to notify customers in advance.]
• Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means. In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service. [When it is determined to be company fault, Shutto may provide compensation not to exceed $200.00 per person for domestic flights and $300.00 per person for international flights. Shutto may reimburse for overnight lodging in the event customer cannot book a flight out on the same day of travel. Reimbursement is based on the average standard room rate as dictated by management in that market. Meals and other expenses are not covered as part of reimbursement for delays or missed flights.] Shutto does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.
• [The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaivable by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight x. or other out of pocket expenses due to any alleged service failure, must be brought within 30 days after the occurrence of the act or omission that is the subject of the claim.]
• Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. The refund is then completed by customer’s financial institution. Customer should refer to their financial institution to check on status of refund. [Once approved, refund requests are entered on a daily basis. Checks are cut once weekly and put in the mail for delivery to the address provided every Friday; delivery varies dependent on holidays.]

Limitation of Liability

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Shutto Logistics LLC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Shutto Logistics LLC MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. Shutto Logistics LLC DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF THIRDPARTY PROVIDERS, INCLUDING ITS DRIVERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

EXCEPT TO THE EXTENT OF THE REMEDIES EXPRESSLY STATED IN THESE TERMS, Shutto Logistics LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF Shutto Logistics LLC, EVEN IF Shutto Logistics LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, Shutto Logistics LLC WILL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF:

• YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR
• ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, INCLUDING AN EMPLOYEE DRIVER, EVEN IF Shutto Logistics LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Shutto Logistics LLC WILL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES.

THE LIMITATIONS AND DISCLAIMER IN THESE TERMS DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, Shutto Logistics LLC’S LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

You agree to indemnify and hold Shutto Logistics LLC and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of, in connection with, or related to:

• Your use of the Services or services obtained through your use of the Services
• Your breach or violation of any of these Terms
• Your violation of the rights of any third party, including Drivers.